Most late or missing Home Help payments trace back to one of a handful of fixable issues — an incomplete EVV clock-out, an expired enrollment document, or a timesheet that hasn't actually been submitted yet. Most get resolved quickly once you know where to look.
Check these first
- Did every visit clock in and clock out through EVV? A missed clock-out can hold up an entire billing cycle — see our EVV explainer.
- Has your provider enrollment or background check lapsed or expired?
- Was the timesheet or billing actually submitted, or still sitting unsubmitted?
- Has your direct deposit or banking information changed recently without being updated in the system?
How long is "normal" before you should worry
See our post on how and when caregivers get paid for the typical two-to-three-week processing window. Anything meaningfully beyond that is worth escalating rather than continuing to wait it out.
Who to actually call
Your MDHHS case manager handles assessment and hours questions, while billing-specific issues typically run through a separate fiscal or EVV support line. Confirm the right number through your county office — see our Wayne, Oakland, or Macomb county guides.
If it keeps happening
A repeated pattern of late payments is worth documenting directly — dates, amounts, and who you spoke with each time. That's different from a one-time hiccup and worth flagging clearly when you follow up.
