Electronic Visit Verification records visits for covered personal care services. Michigan uses HHAeXchange+ and a telephony option. Required users must also keep submitting their current service verification records until MDHHS changes those instructions.
Who needs to use EVV?
Home Help caregivers use EVV unless an exemption applies and has been approved. MDHHS lists live-in care, congregate living arrangements, and certain combined Home Help and Behavioral Health visits among the exemptions. Read the official individual-caregiver requirements.
EVV and service verification are different records
Individual caregivers, including those exempt from EVV, must continue Electronic Service Verification (ESV) or Paper Service Verification (PSV). Do not assume an app entry replaces those records or that exemption removes the need to submit them.
Prepare before the first visit
Ask your worker or employer which recording method and service-verification steps apply. Confirm the person receiving care and the authorized tasks. Keep the official support contact with the instructions so you can report an access or recording problem promptly.
If an entry is missing or incorrect
Describe the date, affected visit, and error to the appropriate support contact. Follow their correction process and retain your records. Do not invent a reason for a delayed payment or assume an EVV problem is the cause before checking the actual payment record.
If you live with the person receiving care
Ask about the live-in attestation and its approval date before stopping EVV. Our live-in exemption guide helps organize that conversation.
Portal access changed in October 2026
See our MiLogin transition guide for the current state notice and role-specific access questions. The pay guide explains the separate wage and payment questions.
