EVV isn't optional and it isn't a Michigan-specific bureaucratic add-on — it's required nationwide for Medicaid-funded personal care services under the federal 21st Century Cures Act. Michigan implements it through the HHAeXchange+ platform, and every paid Home Help visit has to be logged through it.
What EVV actually records
Four pieces of information for each visit: who provided the service, who received it, the date and exact time it started and ended, and the location where it took place. That data is what gets matched against your approved hours before payment is released.
How to clock in and out
Most caregivers use the HHAeXchange+ smartphone app, clocking in when a visit starts and out when it ends. For caregivers without reliable smartphone access, a telephony option — calling in from the recipient's home landline or a designated number — is also available. Your CHAMPS enrollment paperwork includes setup instructions for whichever method you'll use.
What happens if you miss a clock-in
A missed or incomplete EVV entry is the single most common cause of payment delays — not fraud, not eligibility problems, just a forgotten clock-out. Most visits with a missed entry can still be manually corrected or documented after the fact, but it slows down payment and adds extra steps, so building the habit early matters more than it might seem.
Why EVV exists
It's a federal requirement designed to confirm that billed Medicaid visits actually happened, protecting the program from fraud and, in practice, protecting caregivers by creating a clean record of the hours they worked. It applies equally whether you're self-directed or working through one of our licensed agency partners. For the full pay mechanics EVV feeds into, see our 2026 pay guide.
